All UK domain name Registrations are registered in line with Nominet’s Terms & Conditions which can be found at https://www.nominet.uk/resources/policy/policies-rules/

This Agreement represents the Terms & Conditions which apply between the Customer & MyWebGuys (hereafter referred to as the Supplier) in relation to the provision of Web Hosting Services ( hereafter referred to as the Service).

By registering for the Service you are acknowledging these terms & conditions & agree to be bound by them. You warrant that you buy our services as a business and not as a consumer.

DEFINITIONS:

Monthly FeeMeans a charge payable to the Supplier each month and for which subsequent payments shall be made on the corresponding date each month. For the purpose of clarity, if the first Monthly Fee is paid on the 1st June, subsequent payments will be made on the 1st of each month. In instances where the first Monthly Fee is taken on the 29th, 30th or 31st of the month, the payment shall be due on the closest preceding date in months where these dates do not exist.

Technical SupportMeans the receipt and provision of assistance to the Customer for Valid Enquiries.
Acceptable Usage PolicyMeans the Supplier’s Acceptable Usage Policy which can be found at the following link: https://mywebguys.co.uk/acceptable-use-policy/
Annual FeeMeans a charge payable to the Supplier each year and for which subsequent payments shall be made on the same date each year
Application EnquiryMeans any Registered User enquiry which is concerned with the functionality of any software application other than for the purposes of uploading data to the User’s Web Hosting Space. This includes but is not restricted to Perl or CGI scripts or mySQL/SQL and PHP database enquiries.
BandwidthMeans the amount of network space allocated to the Customer and is shown in the relevant Hosting Packages
CGIMeans Common Gateway Interface
CGI PolicyMeans the Suppliers Policy relating to the use of CGI and which can be found at the following link: https://mywebguys.co.uk/acceptable-use-policy/
DNSMeans Domain Naming System
Domain NameMeans a unique identifying address which represents an internet website address
Domain Name RegistrationMeans the process for registering a domain name and which may be offered by the Supplier or a third party.
Domain Name Registration FeeMeans a Fee payable to the Supplier for the purpose of obtaining a Domain Name Registration.
E-Mail ConfigurationMeans the process of configuring a Registered User’s computer to connect to the Registered User’s Web Hosting Space for the purpose of sending & receiving e-mail using, but not restricted to Microsoft Outlook Express or versions of Microsoft Outlook
E-mail FacilityMeans the provision of electronic mail services using the Webspace & the Customer’s Domain Name
FTPMeans File Transfer Protocol
FTP ProgramMeans a software program for uploading data from a remote computer to the Registered User’s Web Hosting Space using FTP
StripeAn automatic system for processing recurring fees on a monthly or annual basis using the Payment Gateway. If the Customer does not cancel the Stripe Subscription, then payment for the Service Charge shall be automatically charged to the Customer´s credit or debit card on the monthly or annual anniversary of the initial Service Charge. The Customer can cancel the service in accordance with the Termination section (Section 15) of this agreement. If the Customer does not Terminate the service then they shall be deemed to have accepted that they wish to continue the service & the FuturePay shall continue to process the Service Charge.
HelpdeskMeans an online facility which allows Customer’s to register issues relating to the Service and which the Supplier shall respond to. The Support contact can be found at: https://mywebguys.co.uk/contact-us/
Hosting PackagesMeans the definition of the amount of provided and allocated to the Customer details of which can be found at: https://mywebguys.co.uk/services/
Invalid EnquriesMeans any Application Enquiry; any Script Enquiry; any enquiry received from Unregistered Users
MySQLMeans a database management system based on SQL
Payment GatewayMeans the internet facility provided by the Supplier to accept either credit & debit card payments or PayPal Transactions and through which all payments for the Service shall be made by the Customer
PerlMeans a scripting language used to write CGI programs
PHPMeans a server side scripting language
Privacy PolicyMeans the Supplier’s Privacy Policy which can be found at the following link: https://mywebguys.co.uk/privacy-policy/
Reference TransactionAn automatic system for processing recurring fees on a monthly, quarterly or annual basis using Stripe Payments. When the Customer makes their first purchase using the Stripe system a Stripe Subscription shall be created so that subsequent payments can be processed to the Customer’s Stripe account. If the Customer does not cancel the Stripe Subscription then payment for the Service Charge shall be automatically charged to the Customer´s Stripe account on the monthly, quarterly or annual anniversary of the initial Service Charge. The Customer can cancel the Stripe Subscription at any time or request cancellation of the service in accordance with the Termination section (Section 15) of this agreement. If the Customer does not Terminate the service then they shall be deemed to have accepted that they wish to continue the service & the Stripe Subscription shall continue to process the Service Charge.
Refund PolicyThe Refund Policy shall be that which is published on the Supplier’s website at the address:
Registered UsersMeans the Web Hosting Customers who have been registered to use the Service and for whom the appropriate charges have been paid
Script EnquiriesMeans any enquiry related to the functionality of any software programme including, but not limited to CGI, Perl, SQL & PHP
Service ChargeMeans a charge payable to the Supplier and consists of either the monthly fee or the annual fee. When the Service Charge is made initially the system shall set up a FuturePay or a Reference Transaction
Service MonthMeans the period of 1 calendar month immediately following payment of the Monthly Fee
Service YearMeans the period of 1 calendar year immediately following payment of the Annual Fee
SpamPlease refer to Spam Policy
Spam PolicyMeans the Suppliers Policy relating to Spam and which can be found at the following link:https://mywebguys.co.uk/acceptable-use-policy/ 
SQLMeans Structured Query Language
Terms or Website UseMeans the Supplier’s Acceptable Usage Policy which can be found at the following link: https://mywebguys.co.uk/terms-and-conditions/
Unregistered UsersMeans any Users who request the Service from the Supplier who are not Registered Users
Valid EnquiriesMeans an enquiry received from a Registered User related to the provision of DNS information, Web Hosting Control Panel Enquiries, E-mail configuration, uploading a website to the Registered User’s webspace using an FTP program (including those built into HTML Editors), uploading a database to the Registered User’s webspace using SQL or PHP, assistance with the installation of Perl or CGI Scripts to the correct location in the Registered User’s webspace
Web Hosting Control PanelMeans a software interface provided by the Supplier and which forms part of the Registered User’s Web Hosting Space and which provides a range of web hosting functions
Web Hosting Control Panel EnquiriesMeans an enquiry received from a Registered User related to the functions provided by the Web Hosting Control Panel.

2. SUPPLIER’S RESPONSIBILITIES

The Supplier is responsible for providing the Customer with the following:

  1. Managed Hosting
  2. E-Mail Facility (where services purchases)
  3. Technical Support to Registered Users via email for Valid Enquries

UNLIMITED USAGE POLICY

Unlimited Usage applies all managed hosting provided by MyWebGuys.

Unlimited Definition. MyWebGuys does not limit the amount of disk space that a single customer can use on the basis that customers use the service in good faith and in accordance with these terms. The use of the term unlimited relates to the amount of disk space and bandwidth that a small business or home user requires to run their websites.

What is excluded from Unlimited. MyWebGuys offers web hosting services to home users and small to medium sized businesses, primarily in the UK. The service is not intended to be used by large companies or international organizations or for larger data processing activities which would be better suited to a Dedicated Server. MyWebGuys offers unlimited disk space and bandwidth on certain managed hosting accounts. As these accounts are on shared servers the service allows Registered Users to use the shared resources of the server. In order to ensure that no one single website can adversely affect the other Registered Users, MyWebGuys ’s servers use systems to restrict the amount of certain key

  • – CPU
  • – Concurrent connections
  • – IO
  • – Number of processes
  • – Memory
  • – MySQL CPU & IO

On that basis, if a Registered User is identified as being close to these limits on a consistent basis, MyWebGuys  will advise alternative and more appropriate hosting services such as a Virtual Private Server (VPS) or a Dedicated Server. In extreme instances MyWebGuys reserves the right to suspend or cancel the service at their discretion. In such cases, Registered Users will be informed and invited to make the necessary back ups of their account via their web hosting control panel.

3. EXCLUSIONS FROM THE SERVICE

The following are specifically excluded from the Service:

  1. The cost of Domain name registration is specifically excluded from the cost of the Service;
  2. Advice or support for Invalid Enquiries;
  3. Any access by the Supplier to the Customer’s Webspace via FTP or other electronic means unless with prior agreement with the Registered User
  4. Advice or support to enquiries received from Unregistered Users
  5. Adult Content – for further information please refer to our Acceptable Usage Policy at: https://mywebguys.co.uk/acceptable-use-policy/
  6. Spam – for further information please refer to our Acceptable Usage Policy at: https://mywebguys.co.uk/acceptable-use-policy/
  7. Any content which contravenes the Supplier’s Acceptable Usage Policy at: https://mywebguys.co.uk/acceptable-use-policy/

4. CUSTOMER’S RESPONSIBILITIES

The Customer is responsible for ensuring that they will not display via the webspace any materials which:

  1. Break, contravene, infringe or violate any UK or Foreign Laws or regulations;
  2. Break, contravene, infringe or violate any intellectual property rights of Pickaweb Limited or any other third party;
  3. Are defamatory, slanderous or libelous;
  4. Are harassing or threatening;
  5. Are discriminatory based on gender, race, age or promotes hate;
  6. Violate any Pickaweb policy posted on the Pickaweb website and which includes but is not limited to our Acceptable Usage Policy;
  7. Contain viruses or other computer programming defects which result in damage to Pickaweb or any third party

The Customer accepts that they may only utilize the Bandwidth allocated to them in the relevant Hosting Package.

The Customer accepts that they will use only properly licensed third party software in relation to the Service.

The Customer is responsible for ensuring that they have made back-up files using the Back-up facility provided as part of the Service via their CMS panel.

5. CONTACT WITH THE SUPPLIER

The Customer acknowledges and recognizes that all contact with the Supplier in the first instance should be made via e-mail to support@mywebguys.co.uk

The Customer agrees that the Supplier shall offer telephone support as part of the Service only once the Customer has placed a call on the Helpdesk & can quote a Helpdesk reference to assist in the rapid diagnosis of the problem. The Refund Policy shall be that which is published on the Supplier’s website at the address: https://mywebguys.co.uk/refund-policy/

6. FEES

The Service Charge shall be those published on the Supplier’s website at the address: https://mywebguys.co.uk/services/

Any changes to the value of the Service Charge shall be notified by e-mail to the Customer and shall take effect from 30 days of this notification.

The Service Charge does not include the Domain Name Registration Fee.

The Monthly Fee for the Service shall be paid by the Customer using the Supplier’s Payment Gateway in advance of the applicable Service Month. The Supplier reserves the right to refuse service to the Customer should the Monthly Fee not be paid in advance of the Service Month. In such instances, if a Customer’s account is suspended there shall be a £10 reactivation charge, which can only be waived at the Supplier’s sole discretion.

The Annual Fee for the Service shall be paid by the Customer using the Supplier’s Payment Gateway in advance of the applicable Service Year. The Supplier reserves the right to refuse service to the Customer should the Annual Fee not be paid in advance of the Service Year. In such instances, if a Customer’s account is suspended there shall be a £10 reactivation charge, which can only be waived at the Supplier’s sole discretion.

The Refund Policy shall be that which is published on the Supplier’s website at the address: https://mywebguys.co.uk/refund-policy/
The Customer agrees to adhere to the Terms or Website Use.

7. DISPUTE POLICY

The Customer agrees to be bound by the Pickaweb Dispute Policy which can be found at https://mywebguys.co.uk/dispute/

The Customer also agrees that in the event that a dispute arises with any third party, the Customer shall indemnify and hold the Supplier harmless pursuant to the terms and conditions contained in the Dispute Policy.

8. SERVICE REGISTRATION INFORMATION AND ITS USE

The Customer agrees to provide the Supplier with the following information in order to process your registration:

Customer name, Customer company name, mailing address, telephone number, fax number and e-mail address;

The Customer agrees to adhere to the requirements of the Supplier’s Domain Name Registration Terms and Conditions. The Customer’s attention is drawn to section 10 of these Terms and Conditions relating to the use of information provided to the Supplier by the Customer, and in particular the provision of such information to the relevant Domain Registrars including, but not limited to, ICANN and Nominet.

9. OBLIGATIONS RELATING TO DATA PROVIDED BY THE CUSTOMER

If the Customer is registering the Service on behalf of a third party, the Customer hereby confirms that they have received their prior written consent to do so and their agreement to these terms and conditions. The Customer hereby indemnifies the Supplier against any actions or legal proceedings from any third parties relating to any such registrations.

The Supplier shall ensure that the Customer’s data is managed in accordance with the Privacy Policy.

10. DISCLOSURE AND USE OF REGISTRATION INFORMATION

This agreement authorises the Supplier to use any information provided to them as required for the purpose of providing the Service.

The Customer hereby irrevocably waives any and all claims and causes of action that the Customer may have arising from such disclosure or use of the Service registration information.

The Supplier agrees that any information received from the Customer will not be used in any way except for the purposes stated in this agreement.

The Supplier will take reasonable precautions to ensure that any information provided by the Customer is protected against loss, misuse, unauthorized access or disclosure, alteration or destruction.

11. LIMITATION OF LIABILITY

  1. The Customer agrees that the Supplier shall, under no circumstances, be liable for any damages resulting from loss of profits or data arising out of or in connection with this Agreement. In particular the Supplier will not be liable for the following:
  2. interruption of the Customer’s business; events beyond the reasonable control of the Supplier; application of the Dispute Policy
  3. The Supplier’s maximum aggregate liability shall not exceed the greater of: (a) the total amount paid by the Customer for the total of the first Monthly Fee or the Annual Fee, whichever is applicable; or (b) £30.00 (UK Pounds)
  4. Sub section iii) above shall not apply in instances where the Service has been suspended due to non payment of the Service Charge by the Customer.

12. INDEMNIFICATION OF THE SUPPLIER

The Customer agrees to indemnify the Supplier and employees and directors against any action arising from action on the part of Registered or Unregistered Users of the Service.

This indemnification is in addition to any indemnification required under the Dispute Policy.

13. BREACH AND REVOCATION

The Supplier reserves the right to suspend, cancel or refuse delivery of the Service to any Customer in the event that:

  1. the Customer materially breaches this Agreement;
  2. the Customer provides false or inaccurate information;
  3. The Customer breaches the Supplier’s Acceptable Usage Policy

14. FORCE MAJEURE

The Supplier shall not be liable for any delay or failure in performance of its obligations under this Agreement which is due to or results from any acts, events, omissions, happenings or non-happenings beyond its reasonable control including acts of God, strike, work stoppages, governmental regulations, acts or directives, war, riot, fire, flood, civil commotion, equipment or facilities shortages or delays which are experienced by providers of internet services generally, or any circumstances beyond its reasonable control.

15. TERMINATION

Termination may be made by either the Supplier or the Customer with 30 calendar days notice. Such notice must be in writing in the form of an e-mail.

16. GOVERNING LAW

Except as otherwise set forth in the Dispute Policy with respect to disputes, this Agreement, shall be governed by and construed in accordance with the laws of the United Kingdom.

17. STATUTORY RIGHTS

These terms & conditions do not affect your statutory rights as a consumer.

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